ICSDS/Privacy Policy

Legal

Privacy Policy

How ICSDS collects, uses, and protects information shared through this website and during project inquiries. Last updated September 22, 2026.

Overview

Who we are

ICSDS, LLC ("ICSDS," "we," "us") is an independent chemical compliance advisory firm based in Houston, Texas. This policy explains what personal information we collect through icsds.com and related communications, why we collect it, and the choices available to you. It applies to visitors, prospective clients, and clients who contact us through the website, email, or phone.

Collection

Information we collect

Contact details you provide: name, work email, company, and phone number.

Project details you choose to share: product type, target markets, timing, and a description of the compliance need.

Files you upload, such as existing Safety Data Sheets, label artwork, or rejection notices.

Technical usage data collected automatically: browser type, device, pages visited, and approximate location derived from IP address.

Communications with our team, including email correspondence and call notes.

Use

How we use it

Respond to inquiries

Review your request, scope potential work, and follow up with a specialist.

Deliver services

Prepare documentation, perform regulatory review, and manage active engagements.

Operate the website

Maintain security, diagnose issues, and understand how the site is used.

Meet legal obligations

Keep records required by law and respond to lawful requests.

Confidential information

Formulation and technical data

Formulation data, supplier information, and other technical details are treated as confidential business information. Access is limited to the ICSDS professionals working on your engagement. Where requested, we execute a non-disclosure agreement before confidential technical information is exchanged. We do not sell, license, or share formulation data with third parties except as required to perform the work you have engaged us for, or as required by law.

Sharing

When information is shared

With service providers that host our website, email, and file storage, under contractual confidentiality obligations.

With regulatory authorities, only where a submission is part of the agreed scope of work and with your authorization.

Where required by law, subpoena, or other legal process.

In connection with a merger, acquisition, or sale of assets, subject to equivalent confidentiality protections.

Retention

How long we keep it

Inquiry information is retained for as long as needed to respond and for a reasonable period afterward for record-keeping. Engagement records and deliverables are retained for the period required by applicable law and professional practice. You may request deletion of inquiry information that is not subject to a retention obligation.

Your choices

Your rights

Request access to the personal information we hold about you.

Ask us to correct information that is inaccurate or incomplete.

Request deletion of information where no legal retention obligation applies.

Opt out of non-essential communications at any time.

Depending on where you are located, you may have additional rights under laws such as the GDPR, UK GDPR, or applicable U.S. state privacy laws.

Security

How we protect it

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including encrypted transmission, restricted access, and secure storage. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Contact

Questions about this policy

Send privacy questions or requests to info@icsds.com or call +1 (800) 297-5497. We may update this policy from time to time; the date at the top of this page reflects the most recent revision.

Bring the problem. We will help define the compliance path.

No long technical questionnaire. Give us the project context — we will ask for technical detail only where it matters.

NDA available before you share anything confidential.

Reviewed by in-house regulatory professionals.

Scope and timeline agreed before work begins.

+1 (800) 297-5497